In this fascinating interview with Charlie Rose (about 40 minutes in), Jack Dorsey of Twitter explains the evolution of the company. Particularly interesting is his disclosure that many Twitter innovations came from users (read: the @ symbol, hashtags, and the concept of a retweet.) In the Age of the Platform, you can embrace ecosystems like Twitter Read More
The Wrong Questions
I wander about our technology-laden world and talk to business owners of all types. Some people get it but most do not. I hear questions like: How can I guarantee that my website make money for my business? What's the exact ROI of Facebook or Twitter, anyway? How can we be sure that that a new service or Read More
Twitter 2.0: Becoming More “Platformy”
You've probably seen Twitter's new home page by now. It's, well, different. But that's not the last of the changes coming to Twitter--and soon. Taking a cue from Amazon, Apple, Facebook, and Google, Amazon is becoming more "platformy." That is, it's adding apps, tabs, and other enhancements designed to keep users on its platform for longer periods Read More
Ecosystems Extend Platforms
Twitter has spawned many products and services--many of which aren't terribly useful, original, or even functional. In this writer's view, put Wedgies in the "useful" camp. Open APIs and free SDKs let developers take platforms in interesting directions. From there, ecosystems use the new products and services and provide often valuable feedback. Rinse. Cycle. Repeat. Think collaborative commerce. Think Read More
On Websites and Montetization
Should you try to monetize your website? Probably, but it's more important to monetize your business. Not every site can and should be monetized, at least directly. I don't charge people to read my blog posts or watch my videos, but I sure charge them for consulting, speaking, and writing services. Let me put it another way. Read More
On Platforms, Open APIs, and Rules
I'll admit it. I got carried away with the whole Twitter thing. I followed people en masse because it seemed like the cool thing to do. Until it wasn't. So, rather than have the people whose tweets I care about get lost in the torrent of information, I decided to pare back my followers. Many services allow you Read More


